Program Specialist for Charlotte NC

Reach Out and Read North Carolinas is seeking a full time Regional Program Specialist for Charlotte NC

Position Summary

The Program Specialist ensures that high-quality Reach Out and Read programs are delivered to children and families in their assigned region.  By establishing collaborative relationships with medical providers and staff at multiple program sites and providing professional development services and technical assistance, the Program Specialist provides the support programs need to operate with strong fidelity to the Reach Out and Read model. The Program Specialist has frequent contact with their assigned programs through in-person visits and phone/email and develops champions for the Reach Out and Read program among medical providers and staff.

Job Description

The primary functions of this position consist of the following:

Technical Assistance and Professional Development Support:

  • Communicate regularly with programs to develop relationships with clinical and administrative staff in order to assess quality, deliver support and identify additional needs.
  • Assess programs' adherence to the Reach Out and Read program model and assign quality ratings.
  • Create and implement technical assistance plans to support programs' efforts to reach a higher level of program quality as needed.
  • Support programs' implementation of program quality improvement processes, monitor progress, and reassess, in partnership with the programs.
  • Conduct site visits to programs in assigned region with a frequency appropriate for sites' identified needs and quality rating.
  • Cultivate Reach Out and Read champions and advocates from among each clinic's medical providers and staff.
  • Support program leaders to identify and overcome barriers that negatively impact their program's quality and sustainability.
  • Ensure all programs have training processes in place for their providers, so that existing and new providers are able to provide a high quality program
  • Offer all providers ongoing professional development opportunities, and continually assess opportunities for professional development services that programs would find helpful.
  • Guide new programs through the process of applying, training providers, and implementing Reach Out and Read.
  • In collaboration with the Program Director, convene Reach Out and Read site coordinators and/or medical consultants at least annually to discuss best practices, support and enhance programs, and facilitate dissemination of relevant information (by teleconference, workshop and/or meeting/Summit).

Program Data and Reporting:

  • Assure programs' completion of twice-yearly progress report.
  • Review progress report data for assigned programs and use it to inform technical assistance plans and quality ratings for each program.
  • Continually track and document quantitative and qualitative program data using established tools and databases.
  • Provide data summaries for assigned region to support funding applications, partnership development and advocacy activities, as requested.

Book Support and Funding:

  • Support programs in selection and ordering of books to meet the needs of their patients.
  • Provide support for efficient tracking processes to support accurate data collection and reporting
  • Document programs' book funding sources. Assist programs to identify and pursue new local funding opportunities, as needed.
  • Assist the Regional Program Director with fund development and advocacy in connection with programs (e.g. arrange Site Visits for prospective or existing donors or legislators).
  • Identify programs in need of book funding support and collaborate with the Program Director in the allocation of funding to individual programs.


  • Act as project lead and work directly with Read Charlotte on specific Mecklenburg County expansion and service layering project
  • Contribute to community partnerships and serve as Reach Out and Read point of contact as needed
  • Regular travel, approximately 50% time throughout region, plus availability to attend one to two national meetings per year is required.
  • Other duties as assigned

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

Position Requirements

The ideal candidate is a passionate and dedicated individual who wants to help build a growing, mission driven organization and has the following qualifications, skills and experience:

  • Bachelor's Degree
  • At least five years of program/project coordination experience in a non-profit setting.
  • Experience providing technical assistance and/or implementing professional development programs.
  • Experience working with health care professionals to implement practice change and experience cultivating champions to lead quality improvement processes is preferred.
  • Excellent customer service skills with a desire to solve problems and work with doctors, nurses and medical practices.
  • Self-motivated, independent worker who functions effectively in a "virtual" work environment, while being an enthusiastic, collaborative team member. Demonstrated ability to take both initiative and direction, maintaining a focus on mission and collective team impact.
  • Excellent verbal and written communications skills.
  • Ability to prioritize multiple tasks, meet deadlines and adapt flexibly within a rapidly growing organization.
  • Ability to effectively use electronic communications systems as primary work processes, including database systems, internet use, and MS Word, Excel, and PowerPoint.
  • Access to dependable and regular transportation for frequent in-state travel.

Additional desirable qualifications (not required)

  • Experience with medical practice change efforts and quality improvement processes
  • Education and/or experience within the fields of health care, early education, literacy, parenting support or related fields
  • Experience working with diverse populations and low-income communities
  • Spanish fluency

To Apply

Please email your resume and a cover letter to Reach Out and Read Carolinas Director,

Contact Reach Out and Read
Reach Out and Read National Center
89 South St, Suite 201
Boston, MA 02111