The Program Specialist ensures that high-quality Reach Out and
Read programs are delivered to children and families in their
assigned region. By establishing collaborative relationships
with medical providers and staff at multiple program sites and
providing professional development services and technical
assistance, the Program Specialist provides the support programs
need to operate with strong fidelity to the Reach Out and Read
model. The Program Specialist has frequent contact with their
assigned programs through in-person visits and phone/email and
develops champions for the Reach Out and Read program among medical
providers and staff.
The primary functions of this position consist of the
Technical Assistance and Professional Development
- Communicate regularly with programs to develop
relationships with clinical and administrative staff in order to
assess quality, deliver support and identify additional
- Assess programs' adherence to the Reach Out and Read program
model and assign quality ratings.
- Create and implement technical assistance plans to support
programs' efforts to reach a higher level of program quality as
- Support programs' implementation of program quality improvement
processes, monitor progress, and reassess, in partnership with the
- Conduct site visits to programs in assigned region with a
frequency appropriate for sites' identified needs and quality
- Cultivate Reach Out and Read champions and advocates from among
each clinic's medical providers and staff.
- Support program leaders to identify and overcome barriers that
negatively impact their program's quality and sustainability.
- Ensure all programs have training processes in place for their
providers, so that existing and new providers are able to provide a
high quality program
- Offer all providers ongoing professional development
opportunities, and continually assess opportunities for
professional development services that programs would find
- Guide new programs through the process of applying, training
providers, and implementing Reach Out and Read.
- In collaboration with the Program Director, convene Reach Out
and Read site coordinators and/or medical consultants at least
annually to discuss best practices, support and enhance programs,
and facilitate dissemination of relevant information (by
teleconference, workshop and/or meeting/Summit).
Program Data and Reporting:
- Assure programs' completion of twice-yearly progress
- Review progress report data for assigned programs and use it to
inform technical assistance plans and quality ratings for each
- Continually track and document quantitative and qualitative
program data using established tools and databases.
- Provide data summaries for assigned region to support funding
applications, partnership development and advocacy activities, as
Book Support and Funding:
- Support programs in selection and ordering of books to meet the
needs of their patients.
- Provide support for efficient tracking processes to support
accurate data collection and reporting
- Document programs' book funding sources. Assist programs to
identify and pursue new local funding opportunities, as
- Assist the Regional Program Director with fund development and
advocacy in connection with programs (e.g. arrange Site Visits for
prospective or existing donors or legislators).
- Identify programs in need of book funding support and
collaborate with the Program Director in the allocation of funding
to individual programs.
- Act as project lead and work directly with Read Charlotte on
specific Mecklenburg County expansion and service layering
- Contribute to community partnerships and serve as Reach Out and
Read point of contact as needed
- Regular travel, approximately 50% time throughout region, plus
availability to attend one to two national meetings per year is
- Other duties as assigned
(The above statements in this job description are intended to
depict the general nature and level of work assigned to the
employee(s) in this job. The above is not intended to represent an
exhaustive list of accountable duties and responsibilities
The ideal candidate is a passionate and dedicated individual who
wants to help build a growing, mission driven organization and has
the following qualifications, skills and experience:
- Bachelor's Degree
- At least five years of program/project coordination experience
in a non-profit setting.
- Experience providing technical assistance and/or implementing
professional development programs.
- Experience working with health care professionals to implement
practice change and experience cultivating champions to lead
quality improvement processes is preferred.
- Excellent customer service skills with a desire to solve
problems and work with doctors, nurses and medical practices.
- Self-motivated, independent worker who functions effectively in
a "virtual" work environment, while being an enthusiastic,
collaborative team member. Demonstrated ability to take both
initiative and direction, maintaining a focus on mission and
collective team impact.
- Excellent verbal and written communications skills.
- Ability to prioritize multiple tasks, meet deadlines and adapt
flexibly within a rapidly growing organization.
- Ability to effectively use electronic communications systems as
primary work processes, including database systems, internet use,
and MS Word, Excel, and PowerPoint.
- Access to dependable and regular transportation for frequent
Additional desirable qualifications (not required)
- Experience with medical practice change efforts and quality
- Education and/or experience within the fields of health care,
early education, literacy, parenting support or related fields
- Experience working with diverse populations and low-income
- Spanish fluency
Please email your resume and a cover letter to Reach Out and
Read Carolinas Director, email@example.com